Effective Date:
[Insert Date]
Last Updated:
[Insert Date]
1. Accepted Payment Methods
RBMS accepts payments through the PhonePe Payment Gateway, which supports multiple secure
options:
- UPI Payments
- Debit Cards
- Credit Cards
- Net Banking
- PhonePe Wallet
- Other Wallets linked to PhonePe
All transactions are processed in Indian Rupees (INR).
2. Payment Process
- After selecting a service, you will be redirected to PhonePe's secure payment interface.
- Upon successful payment, a payment confirmation and transaction receipt will be sent to you
via email/SMS.
- Your selected service will be activated or processed only after payment confirmation.
3. Payment Security
- All transactions are processed securely by PhonePe with industry-standard encryption.
- RBMS does not store sensitive payment information like credit card details or UPI IDs.
- We rely on PhonePe's fraud detection tools to ensure safety.
4. Payment Failures & Errors
In case of payment failures:
- Verify payment details and ensure sufficient funds.
- If the amount is debited but the transaction fails, it is usually reversed within 5-7
working days.
- Contact your bank or PhonePe support if the reversal is delayed.
- For unresolved issues, contact us at [support email/contact number].
5. Refund & Cancellation Policy
- Payments are non-refundable once services are initiated or delivered.
- To request a refund, contact us within 7 days of the transaction date.
- Approved refunds will be processed within 7-10 working days.
6. Taxes & Additional Charges
All applicable taxes, including GST, will be included in the total amount at checkout.
7. Dispute Resolution
For payment discrepancies, notify us at [support email/contact number]. We will assist you
promptly.
8. Changes to Payment Policy
RBMS reserves the right to modify this policy without prior notice. Changes will be effective
immediately upon posting.
9. Contact Information
For queries, contact us at:
📧 Email: support@riskbirbalms.com
📞 Phone: +91-9289 391 995
🕒 Support Hours: 10:00 AM - 6:30 PM
